Veggie Legs
Well-Known Member
- Joined
- Jan 19, 2015
- Messages
- 3,337
- Reaction score
- 1,590
- Points
- 113
- Location
- Norwich
- Supports
- Ipswich
Can anyone help with with understanding how bookmakers offers work? Dealing with Bet365 customer service is like banging my head against a brick wall.
I logged in to my account last week to find that my balance was £0 when I know that I had money in there before. From the titbits I've picked up from the mostly useless messages from customer services, it seems that what's happened is that a bonus that I was awarded a few months ago had expired and the bonus balance had been removed because I didn't meet the qualifying requirements. I assumed the bonus just meant whatever they gave me in the first place, but is it actually all the winnings from 'bonus' bets as well? I also don't understand is how it's determined where the money comes from when I place a bet? If anyone can enlighten me I'll be very grateful.
I logged in to my account last week to find that my balance was £0 when I know that I had money in there before. From the titbits I've picked up from the mostly useless messages from customer services, it seems that what's happened is that a bonus that I was awarded a few months ago had expired and the bonus balance had been removed because I didn't meet the qualifying requirements. I assumed the bonus just meant whatever they gave me in the first place, but is it actually all the winnings from 'bonus' bets as well? I also don't understand is how it's determined where the money comes from when I place a bet? If anyone can enlighten me I'll be very grateful.